Privacy Policy

1. Introduction

Welcome to Formatix. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our form builder platform.

By using Formatix, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Account Information: Your name, email address, and password when you create an account.
• Form Data: All information you collect through forms you create on our platform (including submissions from your respondents).
• Usage Data: Information about how you interact with our platform, including pages visited, time spent, and features used.
• Device Information: Browser type, device type, operating system, and IP address.
• Payment Information: If you subscribe to premium features, payment details are processed securely by our payment partners. We do not store your full payment details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience and deliver content relevant to your interests

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We use Supabase as our database provider, which complies with GDPR and other data protection regulations. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to cancel your account or request that we no longer use your information to provide you services, you can delete your account at any time. When you delete your account, we will delete your data within 30 days.

We may retain certain information for legitimate business purposes, such as to comply with legal obligations, resolve disputes, and enforce our agreements. This includes maintaining records of transactions for tax and accounting purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files that are stored on your device and help us understand how you interact with our services.

We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of our platform.
• Preference Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how users interact with our platform.
• Authentication Cookies: Keep you logged in and secure your session.

You can control cookie settings in your browser preferences. However, disabling certain cookies may affect the functionality of our platform.

7. Third-Party Services

We may use third-party services to help us operate our platform, improve user experience, and process transactions. These third-party services have their own privacy policies and terms of use. We recommend you review them before using their services.

We currently use the following third-party services:

• Supabase: Database and authentication services
• Vercel: Hosting and deployment
• Google: OAuth authentication (if you choose to sign in with Google)
• Razorpay: Payment processing (for donations and premium features)

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Objection: You can object to our processing of your personal information.
• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at support@formatix.co.in. We will respond to your request within 30 days.

9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country. By using our platform, you consent to the transfer of your data to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our platform after changes to this policy constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us:

• Email: support@formatix.co.in
• Website: formatix.co.in